... of learning:
- Outcomes-based, some libraries create outcomes for their overall information literacy programs, some at the course-level, some at the instruction session level. At course-level, one example involved librarian-faculty collaboration to implement 7-question pre and post-test, print journals was an area students have trouble with locating, others mentioned using quizes, looking at projects/papers, getting faculty feedback on improvement in student learning
- Student self-assessment tied in with larger institutional instruments (a few questions on information literacy are incorporated)
- One idea is to study how recent alumni have transferred their information literacy knowledge from the university to the workplace
- Citation analysis of papers/projects
- Working with faculty on assessment of projects, esp. literature review sections
- Importance of collaborating with faculty, directors of writing centers and first year programs and tying in with AbET, NEASC and other regional accreditation self-studies, etc.
- Bruce recommended taking a look at Mark Emmons work at U of New Mexico
- We joked about using a Facebook quiz. "Everyone would take it."
... of libraries and services:
- some participate or will soon in the following standardized: MISO: Merged Information Services Organizations, LibQUAL+® for service quality, and homegrown tools
- Other tools we briefly discussed: project SAILS, ETS iSkills Assessment
- For reference assessment some use in-house surveys, also a online link within after virtual reference to a satisfaction survey, other ideas that came up include mystery shopper in collaboration with marketing students, as well as observation assessment of students at the reference desk.